Mobile Networks
For Network Services …
Acquire Network Customer Satisfaction Scores (CSAT), Net Promoter Scores (NPS) and analysed / categorised Verbatim Comments from Network subscribers.
For Retail Outlets …
Monitor the experience delivered at operated and franchised retail outlets.
For Call Centre Services …
Monitor the service delivered by the Network’s call centre agents.
Government Entities
For Citizens Applying For Services …
Acquire Citizen Satisfaction Scores (CSAT), Net Promoter Scores (NPS) and analysed / categorised Verbatim Comments from citizens applying for services.
For Citizens Paying Fees, Taxes & Levies …
Monitor the experience delivered via the online fees, taxes and levies payment portal and at Government Offices.
For Call Centre Services …
Monitor the service delivered by the call centre agents.
Education Authorities
Using Acumeni, Education Authorities can invite Parents (by triggering personalised invitation sms messages) to give feedback at the end of each term.
Measure …
Measure Parent satisfaction with the progress made by their children in area Primary and Secondary Schools by obtaining Parent Satisfaction (CSAT) Scores, Net Promoter (NPS) Score and analysed / categorised verbatim comments.
Monitor …
Monitor Parent Satisfaction trends term by term across all local schools.
Airlines
For Flights …
Acquire Customer Satisfaction Scores (CSAT), Net Promoter Scores (NPS) and analysed / categorised Verbatim Comments from Customer.
For Ticket Purchases …
Monitor the experience delivered via the Airline’s online booking portal and travel agents.
For Call Centre Services …
Monitor the service delivered by Airline’s call centre agents.
Insurance Companies
For Customers Processing Claims …
Acquire customer satisfaction scores (CSAT), net promoter scores (NPS) and analysed / categorised verbatim comments from customers processing claims.
For New Customers …
Monitor the experience delivered via the Company’s sales agents.
For Call Centre Services …
Monitor the service delivered by the Company’s call centre agents.