Engagement Automation
Personalisation and participation rules are key elements of an automated customer feedback program.
Acumeni’s consultants will create the necessary automation scripts to enable a quick and successful enterprise-wide customer feedback program rollout.
Feedback Gathering
Acumeni’s Feedback Hub is a multi-channel (WhatsApp, SMS, IVR & Online) customer engagement and feedback gathering solution.
Using the Feedback Hub companies can reach and gather feedback from 100% of their customer base with no technology or cost barriers.
Insights Reporting
Acumeni’s Advanced Analytics Dashboard provides the artificial intelligence that analyses and securely reports CSAT, NPS and actionsable insights.
