Stop Guessing. Start Knowing.
Acumeni gives CX and HR leaders the intelligence they need to improve customer experience, develop leaders, and drive business results.
The Acumeni Story
We built Acumeni because we believe every organisation deserves access to the insights that drive excellence.
Acknowledge
We understand the challenges you face. CX and HR leaders are expected to deliver results with limited time, data and resources – while traditional tools are expensive and slow to deploy.
Believe
We believe leaders succeed when they can hear customers and staff clearly, understand themes quickly and turn feedback into action – without drowning in spreadsheets or expensive consultancies.
Commit
That is why we created Acumeni – practical, affordable intelligence that your organisation can deploy in weeks and begin benefiting from immediately. Real insights. Real results.
Two Powerful Solutions
Whether you need to understand your customers or develop your leaders, Acumeni has you covered.
CX Intelligence
Real-time customer feedback intelligence that helps CX leaders protect trust, resolve issues faster and provide board-ready insights.
- ✓ Multi-channel feedback collection (SMS, Web, WhatsApp, IVR)
- ✓ Real-time CSAT, NPS and sentiment tracking
- ✓ AI-powered comment analysis and theme detection
- ✓ Automated alerts for negative trends
- ✓ Executive dashboards and board-ready reports
- ✓ Built for mobile, USSD, branch and agent networks
360 Leadership Surveys
Anonymous feedback surveys that help HR leaders assess leadership effectiveness, identify development needs and track improvement.
- ✓ 7 focus areas and 22 leadership competencies
- ✓ 100% anonymous direct report feedback
- ✓ Interactive dashboards with organisation-wide patterns
- ✓ Manager and Focus Area heatmaps
- ✓ Individual PDF reports for development planning
- ✓ Progress tracking between survey cycles
How It Works
From setup to insight in just 2-3 weeks – without a long, resource-intensive project.
Planning and Setup
We align on goals, configure your surveys and prepare communications.
Launch and Collect
Surveys go live. We monitor responses and send reminders to maximise participation.
Analyse and Generate
We process responses, generate dashboards and produce detailed reports.
Present and Handover
We present findings, deliver reports and provide guidance for next steps.
Simple, Transparent Pricing
Affordable intelligence that delivers real value – contact us for a tailored quote.
CX Intelligence
Customer feedback intelligence for CX leaders
- ✓ Full platform setup and configuration
- ✓ All survey channels enabled
- ✓ Real-time dashboard access
- ✓ AI comment analysis
- ✓ User training and support
360 Leadership Programme
Annual leadership development surveys
- ✓ 2 comprehensive surveys per year
- ✓ Interactive dashboard access
- ✓ Manager and Focus Area heatmaps
- ✓ Executive summary reports
- ✓ Individual manager PDF reports
ESJ Software Ltd and Acumeni
Behind Acumeni is ESJ Software Ltd – a UK-registered consulting and technology company that has been designing, developing and deploying software solutions since 2008.
We created Acumeni because we saw organisations struggling with expensive, complex feedback tools that took too long to deploy and deliver value. We believed there had to be a better way.
- ✓ UK-registered consulting and technology company
- ✓ Enterprise software solutions since 2008
- ✓ Strong focus on CX and staff engagement
- ✓ Serving organisations across Africa, UK and internationally
Trusted By Leading Organisations
Organisations across financial services, telecommunications, healthcare and government use Acumeni to listen to customers and staff.
Eswatini Mobile
ZICB
ZedMobile
Lidwala Insurance
The Clinic Group
Ready to Transform Your Organisation?
Book a virtual meeting to see how Acumeni can help you understand your customers and develop your leaders.