Acumeni’s Voice of the Customer Desktop App for CX Managers makes getting actionable customer insights faster and simpler.

Acumeni Voice of the Customer Desktop Application Features:

  • 1, CSAT, NPS & Verbatim Comments Analytics

    A dedicated command center on your Windows or Mac desktop or laptop for all your customer feedback metrics.

  • 2, OpenAI Powered Data Analysis

    Instantly analyse thousands of customer comments to uncover sentiment, key themes, opportunities, and challenges.

  • 3, Real Time Survey Responses Retrieval & Processing

    The Acumeni Desktop Voice of the Customer Application securely retrieves feedback responses from the Acumeni Feedback Hub every five minutes via our robust API.

  • 4, Filter and Select

    Quickly filter, focus, and select the exact data you want to review and analyse with ease.

  • 5, Analyse Mulitple Touchpoint Surveys

    Use the Acumeni Desktop Application to aggregate and analyse up to 25 touchpoint surveys—covering CSAT, NPS, sentiment, themes, and actionable insights from customer comments.

Acumeni Voice of the Customer App Screenshots

Acumeni’s NEW Voice of the Customer Desktop Application requires an active Feedback Hub Account for real-time feedback responses retrieval, analysing and reporting.

Click | Download From Microsoft Store
Click | Download From Apple App Store
Click | For Your Feedback Hub Trial Account

Some of our customers